Answer : On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be guided to the "log in" page.
Answer : After login in to your account, on the left side of the page you can see the option of My Order. Click on it and you will see the list of orders you have made with us. You can then click to the Track order and see its status.
Answer : Please take a screen shot of the error message and send it across through an email. We will look into the issue. OR Call at our customer care team to resolve your issues.
Answer : You can become a part of Shagunn family in easy and simple step. You need to click on "Sign In / Register" option on the top right corner of our website and provide us with some of your basic personal information.
Answer : We have self-service registration process, you itself create your own user id and password.
Answer : If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password; new password will email you on the registered email id. Even if this new password doesn't work, please contact Customer Support.
Answer : For registered users we offer the facility to retrieve saved addresses. For all new customers, as a onetime process need to filled the address (Shipping address / Billing Address) at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email id/ user id and password to use this saved address. You can also login to the My Account section to manage your saved addresses.
Answer : There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.
Answer : This indicates that the item is in process in our workshop or in-transit and will be shipped soon.
Answer : Shagunn is using latest data encryption technology to ensure that your account information is not available to outside resources. Also we never authorize our customer's information to any third party. We consider that the privacy of our customer is extremely important to us. We are in the business of serving you and not selling the information of the customers. Your name, address and other information's are collected only to attend your order.
Answer : To locate our registered franchisee outlet, please visit our website www.shagunn.in
Answer : Registered Office: Morya Landmark II, 202 2nd Floor, New Link Road, Andheri (West), Mumbai 400 053.
Answer : NO, we don’t have company store. We have the Shagunn Registered Franchisee Outlet, were you can visit and see the available Jewellery. These stores are basic and the cost saved there is passed on as price benefit to our customers.
Answer : Our Customer care executives are ready to greet your query, simply use any of the given below ways to reach us:
Contact No: 1800 102 2066
Answer : In such case you have to contact our customer care team. They will further assist you for cancelling process.
Answer : Currently this facility is not available.
Answer : All our products are “Made to Order”, so it will take approx. 15 working days for your order to get shipped.
Answer : You can contact our customer service executive before placing order and we will let you know if we can process your order quicker. Please contact us on 1800 102 2066 or email us on email@example.com in such cases.
Answer : We use logistics and some private courier company (for all the items delivered within India). These methods of shipment are fully insured against losses, damages and theft in the event of shipment.
Answer : Our methods of shipment are fully insured against losses, damages and theft in the event of shipment. Please do not accept any package that has been tampered. Your product will come in secured packing so you don't have to worry about the safety of your product.
Answer : See the status of your recent order by clicking on the 'My Order' tab on our website after login account.
Answer : If your product is not shipped we will try to ship your product to your new shipping address. Please contact our customer care 1800 102 2066 regarding the same.
Answer : Kindly check here whether we are providing Shipping service at your pin code.
Answer : Our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are "Ready to Ship" products and will be delivered to your address within 5 to 7 business days. The rest of our products are 'Made to Order' and it takes us 15 to 20 business days to safely deliver this jewellery to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. Please note that the business days mentioned do not include Sundays and festive holidays.
Answer : If there are any problems with the quality of the workmanship of your piece we'll change it free of charge and pay the shipping too. If you damage a piece, we'll exchange it for you for a very reasonable fee plus shipping. We want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 30-days Return Policy.
Answer : Upon receipt of payment, products are shipped via logistic partner fully insured to its ultimate destination. Each jewellery is packed in elegant boxes.
Answer : We have a facility to mention two different Address field (Shipping Address and Billing Address). For gifting someone mention the Shipping Address and to receive invoice to you mention Billing Address.
Answer : Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.
Answer : You will receive an auto-generated email or SMS from us with details of the item which has been shipped along with the tracking details. You can also check your order status on www.shagunn.in
Answer : For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.
Answer : You can surely change the Shipping Address till the item is not shipped. Please contact our Customer Service Team for the required amendment.
Answer : Shipping address can be change before placing order, once order place and want to change shipping address, such possibilities does not exist.
Answer : Before an order is shipped, you can login to the My Account section and view the Order Details to review its status. Once an order is shipped, we email or SMS the courier company's name and order tracking number to you. You can visit the courier company's website to track your order.
Answer : If you have the tracking information order number and name of the courier partner, please visit the courier partner's site and check for your order. You can call the courier partner with your reference number/ Airway Bill number for clarification. If you are not happy with the information, please contact our customer service with order number and we will be happy to help you.
Answer : We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Support team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your product on priority, we request you to see our exquisite range of Ready to Ship items.
Answer : The address where you receive your Invoice is called Billing Address. The address where your orders are delivered is called the Shipping Address. Yes, you can give different addresses according to your convenience.
Answer : Ready to Ship are those items that we can ship within 5 to 7 business days of receiving your order. View the complete selection of Ready to Ship items.
Answer : All of our Jewellery is made in India Only.
Answer : NO, we don't have a print catalog as of now. To view the latest design please visit at our website www.shagunn.in
Answer : Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Blue Dart. Please do not accept any package that has been tampered with.
Answer : Please call our Customer Care team and they will be able to help you. You can customize the gold purity and the diamond color-clarity combination online as per your choice.
Answer : Please call our Customer Care team and they will help you with possible choices.
Answer : NO, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.
Answer : NO, our apologies as of now we do not accept orders for custom sizes.
Answer : We have a process to identity the rings size, please follow the process and identify your ring size.
Answer : You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.
Answer : All jewellery bought from Shagunn is certified by SGL, some of the most respected and trusted diamond grading bodies in the world.
Answer : Of course, but we don't recommend it.
We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 days return and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.
Answer : When you evaluate a Diamond, check for the four “C”s – Cut, Color, Clarity and Carat weight. You need to follow this primary guideline carefully for the above characteristics to determine the value of a Diamond. Refer our Diamond Guide.
Answer : “Carat” is the unit of measuring the weight of a Diamond. In actual terms, 100 points is equals on carat. Being a precious stone, diamonds are weighed on a scale with a balance so sensitive that even breathing can tip the scales.
Answer : Yes, we have physical stores (i.e. Franchise Outlet) and can visit and see jewellery available on the store.
Answer : All our jewellery is BIS hallmarked.
Answer : Refer our ring sizing chart for tips on determining your size.
Answer : Suggested to every customer to check the size of your rings using the “Ring Size Table” before placing order, as we don’t accept return and resizing request for product.
Answer : Yes you can get a duplicate certificate at decided charges but the new certificate will watermarked as Duplicate.
Answer : Yes absolutely. Just send us the image of the design you'll like to make or visit at any nearest Shagunn Outlet. As soon as we get your design our jewel experts will work on the amount of gold & diamonds (if requested) needed and will get back to you with the approximate price in making that jewellery. To make jewellery of your designs call us on 1800 102 2066 or email us at firstname.lastname@example.org
Answer : As you know we already offer our jewellery 15% to 20% less than market price but still we do provide timely discounts and other promotional offers, which is display on the website.
Answer : No, we do not offer any additional discounts. Our all-inclusive price is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
Answer : Once you have selected a product that you wish to purchase, in the shopping cart review window, there is an option that says “enter your Coupon / Voucher / Discount codes” and click on apply. After validation of code the amount automatically adjusted in an invoice amount. In case of any excess amount is showing in the Invoice, can pay us the same by any mode of payment facility. Coupon / Voucher / Discount codes are not valid for Gold Coins and Solitaire, plain stones.
Answer : NO, you cannot adjust the Coupon / Voucher / Discount codes after booking of any order.
Answer : NO, at a time only one Coupon / Voucher / Discount codes against a product is accepting at the time of booking.
Answer : Once the Coupon / Voucher / Discount codes is used to purchase the order and payment is done, then the Coupon / Voucher / Discount codes is invalid to use for any other product. Even though you cancel the existing order.
Answer : As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.
Answer : Request you to send us an email at email@example.com with the code provided to you along with the item details, we shall assist you in getting the same redeemed.
Answer : All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.
Answer : YES, the gift card has validity of 1 year the expiry date is mention on the gift card.